Refund policy

Valley House Antiques deals in antique and vintage objects. Every piece is one of a kind, has lived a long life before reaching us, and is sold as-is. We describe age, condition, restoration, and wear as accurately as we can, and we photograph each piece thoroughly so that you can see what you are buying before you commit.

All sales are final.

Damage in Transit or Misdescription

We make two exceptions. We will accept a return and issue a full refund if a piece arrives damaged in transit, or if it differs materially from its listed description.

To make a claim under either exception:

- Contact us within 3 days of delivery at valleyhouseantiquesllc@gmail.com.
- Include photographs of the piece and, in the case of transit damage, of the packaging and outer carton as received.
- Retain all packing materials until the claim is resolved. Carriers routinely require this to settle an insurance claim, and discarding the packaging may prevent us from honoring the claim.

Once a claim is approved we will arrange return shipping at our expense, or settle the claim directly, and refund the full purchase price including original shipping to your original payment method. Refunds are typically issued within 5 business days of approval, though your bank may take longer to post them.

What Is Not a Basis for Return

Age-appropriate wear, patina, minor losses, crazing, old repairs, and variation in color or scale from what a screen suggests are inherent to antique objects and are not grounds for return. Where such characteristics are significant we note them in the listing. If you are uncertain about any aspect of a piece, please ask before purchasing. We are glad to provide additional photographs, measurements, or detail on condition.

Cancellations

An order may be cancelled for a full refund at any time before the piece has shipped. Email us as soon as possible and we will confirm.

Questions

Email valleyhouseantiquesllc@gmail.com. We answer every message.